Terms & Conditions

THE TERMS BELOW APPLY ONLY TO PURCHASES MADE THROUGH THIS WEBSITE OR ON THE TELEPHONE.

Although we at Mr D’s® Cookware takes great care not to offer items that are out of stock we cannot guarantee that everything on the site is available at the time of your order and therefore reserve the right to refuse orders should we be unable to provide the items. Also due to fluctuation of prices we cannot guarantee any of the prices quoted.

Payment

We accept most popular Credit Card, Debit Card payments. We also accept PayPal, or bank transfers.

When using you credit or debit card you will be redirected to WorldPay our secure payment gateway and they will process your payment.  If however you would prefer to pay by phone please call us on +44 (0)23 8084 7834.

The goods will not be sent out until the customer’s funds that have been paid to Mr D’s Cookware have cleared in full. In the case of cheques this can take up to 5 working days so if you urgently require the item please do not use this form of payment.

Order Notes

Please note that all transactions will be carried out in pounds sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Mr D’s® Cookware monitors prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an ‘invitation to treat’ basis and not as an ‘offer for sale’ as a result, Mr D’s Cookware reserves the right to decline orders for bulk or high value purchases.

Delivery – UK Mainland:

UK Mainland delivery does not include Scottish Highlands & Islands, Northern Ireland, Isle of Man, and the Channel Islands.

Scottish Highlands includes postcodes: AB31-38, AB40-56, IV1-28, IV30-32, IV36-40, IV52-54, IV63, KW1-14, PA21-38, PH4-41, PH49-50.
Scottish Islands includes postcodes: HS, IV41-49, IV51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE.

Northern Ireland, Isle of Man, and the Channel Islands includes postcodes: BT, GY, IM, JE, TR, PO.

All prices are excluding delivery charges which are charged based on the weight and destination of the item/items and is worked out automatically at checkout. We endeavour to keep these costs down to a minimum so we are continually looking for the most economical way of shipping.

Your order will be normally be sent out within two working days.

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

PLEASE NOTE – all credit card payments  may  show as The Boat Jumble on your statement.

Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Returns

We guarantee your satisfaction. All of our products come with a no fuss guarantee. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 14 days* of receiving your goods. The cancellation period ends on the expiry of the period of 14 working days beginning with the day after the day on which the you received the goods.

If you wish to cancel an order under these terms, first contact us and then return your products unopened within 14 days of receiving your parcel. On receipt of the returned goods we will then refund you the cost of the items minus the delivery cost to you. This will be the amount shown on the invoice issued when sending out the items to you.

Also you are responsible for any breakages or loss of items being returned so please make sure that they are carefully protected against breakage. We would also recommend you insure any item of high value.

NOTE: We do not refund the return delivery costs to us unless the goods are being returned due to them being faulty.

Warranty on Mr D’s Thermal Cookers:

Your Mr D’s® Thermal Cooker is guaranteed for 2 years (see note below) from the purchase date against material defect as a result of normal use in compliance with the manufacturer’s  instructions. Mr D’s Cookware will repair or replace parts as it considers appropriate.

NOTE:

Up to 1 year Mr D’s® Cookware will only be responsible for repair or replacement costs of the cooker and all carriage charges to and from the country that the cooker was originally sent.

After 1 year Mr D’s® Cookware  will only be responsible for repair or replacement costs of the cooker  and the purchaser will be responsible for  all carriage charges. This includes the cost of returning the cooker to us and the cost of us sending out a replacement or repaired cooker.

This guarantee is in addition to your statutory rights which are not affected.

* IMPORTANT After 14 days where the the customer has simply changed their mind you will be refunded, subject to a 20% + VAT restocking charge and non refundable delivery costs, all goods need to be returned in a re-sellable condition with the original packaging they were delivered in.

 

Contacting us

Mr D’s® Cookware
34 Ashleigh Close

HYTHE
Hants SO45 3QP – UK
Phone: +44 (0)23 8084 7834
Email: mail@MrDsCookware.co.uk
Web: www.TheThermalCook.com

 

General Information about The Site

 

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Mr D’s® Cookware or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice.

Mr D’s® Cookware owns the copyright in all materials on this site.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Mr D’s® Cookware or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks
Mr D’s is a registered name and should not be used without the express permission of Mr D’s® Cookware .

The mark Mr D’s is registered under No. 2580261  in respect of:
Class 8: Hand tools and operated implements, cutlery
Class 11: Apparatus for cooking, gas and electric cookers
Class 21: Household or kitchen utensils and containers. Articles made of ceramics, glass, porcelain or earthenware not included in other classes.
Class 29: Pre-packed ready meals.
Class 30: Pre packed bread mixes and cake mixes.

All other trademarks that appear on this site are the property of their respective owners.